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Open the Visitor Management System
Select Settings > Reception
Locate the tenant reception you would like to enable the feature on and select Edit next to the reception name
Scroll down to locate the Hold in Lobby section and tick the checkbox
Press Save
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Adding Hold in Lobby to Appointments
End users making a visitor appointment through the web or mobile app, will be able to request that their visitor is held in the lobby if the feature has been enabled for their company.
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