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A: If you are using the SpaceOS generic app and web ie. property.spaceos.io there will be a 1 week transition period where users still have access to the SpaceOS app, but will have been invited and encourage to use the Equiem app. We have created a series of content posts which you can add to SpaceOS which you can share with your tenants, you can see those here [LINK]these in English here, localised versions will be shared with you by your Migration Lead. A cut off date will be agreed at which point no further actions are taken on the SpaceOS platform.
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Q: What communications should I share with my tenants about the migration?
A: Here you can find some helpful content (in English) which you can add to your SpaceOS platform, or edit to send via email if you prefer. [INSERT LINK]. Localised versions can be shared by your Migration Lead as required.
We recommend starting to let your members know about the pending migration [INSERT TIMELINE]approximately 4 weeks prior to the go-live date. Here’s the recommended communications and relaunch activities timeline:
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You can also see our Migration Playbook here (in English) which contains all of the information, step-by-step guides and templates which you can follow. A localised version will be shared as applicable by your Migration Lead.
Q: What steps are required for custom app owners to delete the old app and create the new one?
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