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Q: What does migration mean for our end users? Is there any user manual explaining what actions our tenants need to take in order to migrate from one app to another?
A: Yes, we have this one pager [LINK] which explains the process for the end users. They will need to delete the spaceOS app (name), download Equiem app (name) and register with their company's domain email addressWe have three methods that end users will need to follow, which method is correct will depend on your SpaceOS app set up:
Current SpaceOS app format | New app format | Action required by tenant |
|---|---|---|
Generic SpaceOS app | Generic Equiem app | Download the Equiem App from the Apple Store or Google Play and log in with your new platform credentials. If you haven’t created an account already, you can also register on the app. |
Generic SpaceOS app | New White Label (Customer branded) app | Download the [APP NAME] App from the Apple Store or Google Play and log in with your new platform credentials. If you haven’t created an account already, you can also register on the app. |
Customer branded app | Update to existing Customer branded app | Update your [APP NAME] App and log in with your new platform credentials. If you haven’t created an account already, you can also register on the app. |
Q: Why do I need to confirm a cut-off date for the SpaceOS platform/app?
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