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User Deletion
Summary
Deleting a user’s account will:
Remove them from your platform
Delete the data associated with their profile
Remove historic data for that user in Reporting
Step-by-step
To delete a user’s account, the user will need to follow these steps:
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For both web and app, the Equiem Support Team will receive notification of this request and, as Equiem is the Data Processor, contact our listed contact as the Data Controller, to confirm the deletion of the user’s account. |
Re-accessing
If a deleted user wants to log back into your platform, they will need to register for a new platform account.
User Deactivation
Summary
Deactivating a user’s account will:
Switch the user’s status to Deactivated
Block the user from logging into your platform
Not remove them from your user settings list
Not remove their historic data
Step-by-step
To deactivate a user’s account:
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Re-accessing
If a deactivated user tries to log back into your platform, they will receive an error message which reads:
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Inform the user they should now be able to log in using their previous platform credentials
FAQs
Q: If I delete a company, will that delete or deactivate the user’s associated with that company?
A: Deleting a company will deactivate all the user’s associated with that company providing they only have access to your platform.
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