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Open Request Management and click Settings from the top left hand corner.
Navigate to the Queues tab
Here you will see a list of all available queues at your location.
Select the relevant queue. You will see a list of existing queue agents.
Click Edit
Select the Remove button next to the user’s name(s) you would like to remove
Press Save to confirm your changes.
Adding Categories to a Queue
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To add an existing category to a different queue, please raise a support ticket |
When creating a new category, you will be required to add the category to an existing queue. Ensure the queue you would like to add the category to is set up beforehand.
To add a category to a queue:
Open Request Management and click Settings from the top left hand corner.
Navigate to the Categories tab
Select Add Category from the left-hand corner
Add your chosen icon, category name, and type (if applicable). Then select the building(s) this category should be available at.
Next, select the queue from the drop-down list.
Click Next: Add Subcategories, and add the relevant subcategories, if applicable.
Select Add Category to save your changes.
FAQs
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