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If you do not need separate queues at your location, all requests will be managed through one default queue.

RM and RA will be removed from user settings
If RM or RA is added as a role in the widget/user settings, they will need to be manually added to a queue after
RM and RAs do not need to be from the same owenershop company as the queue
PMs who create a category - the category will be automatically assigned to their company

Creating a Queue

Note
Queues can only be created by the Equiem Admin Team.

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Info
Request Managers and Assignees do not need to be from the same company as the queue owner, however Property Managers do in order to add queue agents.

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Open Request Management and click Settings from the top left hand corner.
Navigate to the Categories tab
Select Add Category from the left-hand corner
Add your chosen icon, category name, and type (if applicable). Then select the building(s) this category should be available at.
Next, select the queue from the drop-down list.
Click Next: Add Subcategories, and add the relevant subcategories, if applicable.
Select Add Category to save your changes.

To add spaces or statuses to a queue, please raise a support ticket detailing the spaces and statuses, and the queue they should be added to.

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Question	Answer
Insert a common question here	Insert answer here
Insert another common question here	Insert answer here
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Do I have to have queues?	All Requests must be added to a queue in order to be managed, however, most of our customers will only have one queue for their location. This will be titled ‘Default’ and you don’t need to do anything to create this.
Can I add a Request Manager to multiple queues?	Yes.
Can I add a Request Assignee to multiple queues?	Yes.
Does a Request Manager or Request Assignee have to belong to the same company as the owner of the queue?	No.
What is a queue owner?	A queue owner is the company who owns and manages the queue. Any Property Manager who is responsible for adding Request Managers or Assignees to a queue should belong to the same company as the queue owner.