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Why am I unable to edit the booking?

This can be for a number of reasons such as:

1. The booking was paid by credit card

2. The booking already has partial refunds

3. The booking is either cancelled/declined/in the past

Why can’t I see a particular resource I want to move the booking to?

This may be because your role doesn’t permit you to move the booking to that resource e.g. it is in another building, which you do not have access to, or the resource is managed by another company.

Can I change the payment method of the booking when moving it to a different resource?

No, the original payment method will be used.

If the original booking included visitors will the visitor appointment be updated?

Yes, the appointment will be updated with the new resource and location if applicable.

If the original booking included access rights, will the Host, and any visitors, receive an updated QR/Barcode access pass?

Yes, they will be reissued this access pass.

Are there any other new Booking features we could benefit from?

Yes! Please refer to https://help.getequiem.com/page/release-notes where you can see all of our latest releases.

How will I know if a booking has been moved to another resource?

An email will be sent to the end user, and booking management team, indicating the updated resource. It will also be recorded in the Activity log of the booking history for example:

Are there any other new Booking features we could benefit from?

Yes! Please refer to https://help.getequiem.com/page/release-notes where you can see all of our latest releases.