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To begin:

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Head to one.getequiem.com and log in using your Equiem account.

Open Equiem One. Click Settings from the toolbar on the left-hand side

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and select the Users

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tab.

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Using the search bar, search for the user you want to update by typing in their name or email address. Click on the relevant record in the list to open their profile.

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Once you have made the required changes, click Save Changes.

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Please note that these changes will be visible in the user's profile so carry these out only at the user's request. Changing their company/user type will also affect the user's segmented content.