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Previously, bookings could only be made for a single date and time at once. We have added a recurring booking feature to our platform to improve usability and meet customer needs for scheduling multiple bookings for the same resource on future dates. This functionality enables users to efficiently schedule repeating bookings without manually recreating them. Beyond this specific requirement, the feature addresses broader customer demand for greater flexibility in managing ongoing resource usage, streamlining processes for daily, weekly and monthly schedulingbookings.

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Enabling Recurring Bookings

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Note

If certain dates are unavailable, you’ll be shown two banners:

  • A green banner indicating which dates are available

  • An amber banner indicating which dates are unavailable. There are two scenarios when a resource may be unavailable:

    • Either it’s already booked for the date and time you requested

    • The Or the resource isn’t available to book on this date/day/time. For example you may be requesting to book the resource outside of it’s availability e.g. you are attempting to book the resource on a Saturday when it’s only available through Monday to Friday

An example of this is shown below:

If you expand each section, you’ll see the full list of dates which are available/unavailable:

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Question

Answer

What payment types are supported for recurring bookings?

All payment types:

  • Credit card

  • Invoice

  • Credits

Can recurring bookings be made for resources which require manual approval?

No. The resource can only accept automatic approvals when used in conjunction with recurring bookings.

What is the maximum number of occurrences you can book at one time?

100

Can you make a recurring booking if some of the selected time/dates aren’t available?

Yes, you will be alerted if there are any dates (in the sequence you are requesting) that are unavailable.

If I book a recurring booking, with 50 occurrences, will I receive 50 separate emails?

No. Only one confirmation email will be sent to both the end user and the bookings team.

How are recurring bookings treated, is it one single booking or multiple individual bookings?

If you create a recurring booking and there are 20 occurrences, this will result in 20 individual bookings. Whilst you will only receive one email, you will have 20 separate bookings which will be visible in the My bookings section. These are managed the same as any regular one-off booking.

If I cancel one of the recurring bookings, will it cancel all of them?

No. The bookings are treated as individual bookings so cancelling one will only cancel that particular instance.

If paying by credit card, is payment taken upfront for all bookings?

Yes, a single payment will be taken for all of the bookings. The total cost is confirmed before completing the recurring booking.

If I need to make an adjustment (refund/additional charge) to a recurring booking, how is that done?

Adjustments can only be made to individual instances in the sequence; changes cannot be applied to the entire series.