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You will be given access to the Equiem Customer Support Portal both during the migration and beyond, where you can raise support tickets for any difficulties that might arise.
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You will also receive access to the Equiem /wiki/spaces/CS/pages/1302069293 Customer Support Portal throughout and after the migration. Here, you can submit support tickets for any product-related "how-do-I" questions that may arise as you familiarize yourself with your new platform.
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A: You will be given access to the Equiem Customer Support Portal both during the migration and beyond, where you can raise support tickets for any difficulties that might arise. This should be used for suspected bugs, incidents, to create requests for new Features and “how-do-I” product questions.
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You will retain access to a dedicated Customer Success Manager who will continue to support you in maximizing the value from your Equiem platform, just as before.Additionally, we will provide you access to our exclusive platform, "the Hub." Here, you can access information such as upcoming training webinars, learning materials, content templates, monthly tenant engagement recommendations, and many other tools and resources to ensure the success of your new platform/app with your tenants and throughout your business.
Q: Why must I provide a nominated privacy contact and what communications will that contact receive?
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A: We will ask your team to provide mobileteam@equiem.com.au with Admin access to your developer account for both Apple and Google. We will also ask you to create an API key for Apple and Google, to allow us to automate the update, release and approval flow, instructions on how to do this have been linked. If you need help with these steps please let your Migration Lead know.
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