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Open the app and select their profile icon in the top right hand corner
Select Preferences
Select the Delete Account button
Confirm deletion when prompted
Privacy Contact Approval
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To maintain GDPR compliance in the EU, Equiem is not authorised to process user deletion requests on behalf of our customers, as we serve as the Data Processor, not the Data Controller, however, we follow the below approval process for all customers globally. |
When a user deletion request is received, the Equiem Support Team will be notified and will contact the account's nominated privacy contact (acting on behalf of the Data Controller) to seek approval for processing the erasure request.
The erasure request will only be processed once approval has been granted by the designated privacy contact.
Some of our customers have provided blanket permission for us to process these requests, in which case the erasure request will be processed straight away.
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A user’s account will remain active until we have received approval to process the deletion |
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To deactivate a user’s account:
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Q: How does this relate to the automatic removal of inactive users feature?
Please read our guide on this functionality here.
Q: A user has asked me how to delete their account, is there a step-by-step I can share?
A: You can send them this guide.