Contents:
Updating Notification Settings on Behalf of a User
To begin, log into Equiem One and select Settings, then choose the Users tab.
Using the search bar, search for the user you want to unsubscribe from notifications for by typing in their name or email address. Ensure you are on the All Users tab.
Click on the user to open their profile. Click the Notifications tab.
Use the checkboxes to de-select the required communication option(s). Once you have made the changes, click Save Changes.
Please note that under no circumstances should you toggle a user's communication preferences to ON, unless at their express request.
Updating Notification Settings as a User
Users can also manage their own email subscription preferences in their Profile on the platform. This has a slightly different process depending on the platform being used.
Equiem One
Log into the Equiem One and select your profile icon in the top right hand corner
Select Manage Profile
Switch to the Notifications tab
Select/Unselect check boxes as required
Press Save Changes
Mobile App
Open the mobile app and select your profile icon in the top right hand corner
Switch to the Preferences tab and select Your Details
Select/Unselect check boxes as required
Press Save in the top right hand corner
Web Platform
Open the web platform and select Menu in the top right hand corner
Select My Account
On the Details tab, select/uncheck boxes as required
Press Save in the top right hand corner
By deselecting the checkboxes, users will only be removed from the email/notification marketing list (e.g. Newsletters), they will still receive automated system emails such as Store Order Confirmations, Events RSVP Confirmations and Password Resets.