Discount Codes

Owned by Sophie Cooper
Last updated: Sept 26, 2024
2 min read

You can set up a discount code to run across one or more of your products to encourage customers to order through your store.

Discount codes are available for Plain products and Bookings products only, they are not supported on Subscription products.

Products can’t be included in a discount code if the discount results in the value of the checkout being below $1.00/£1.00

Contents:

Video Guide

 

https://youtu.be/rkEIbdlG1mU

Discount Code Formats & Restrictions

Formats

You can set up a discount code to offer the user a specific value (e.g $5 off) or a percentage discount (e.g 30% off).

Restrictions

  1. Total redemption limit (How many times the code can be used in total.)

  2. Total redemption limit per user (How many times the code can be used by a user.)

  3. Total spend limit (The total amount of money that can be spent. Once this limit has been reached the discount code will no longer be valid.)

  4. Product quantity limit per user (The maximum quantity of participating products that the discount code applies to on a user basis. This limit should only be used in conjunction with the percentage discount format and also counts towards any total redemption limit per user)

You can also limit the discount by time of day and dates, if required.

 

Creating a Discount Code

You will need the Manage Discounts permission added to your profile before you can create a discount code. Learn how to edit user permissions here.

Format & General Limits Section

Product Limits

Date & Time Limits Section

 

Tip: Speak to your building team to request that your discount code is promoted on the homepage of the web and app platform. See more information here.

You can also , for example, if a new occupier has moved in and you would like to offer them an exclusive discount. We recommend speaking with your building team about this option.

Activating Discount Codes

All newly created discount codes are given the status Inactive. They must be activated before they can be used.

  1. Open the Store Manager and select Discount Codes > Discount Codes

  2. Locate your code, select the 3 dots and choose Activate

  3. Select Yes in the pop-up provided

Your discount code will now be active. Use the same menu to complete a discount code once it has finished.

Usage Report

Track redemptions of your discount code in the usage report.

  1. Open the Store Manager and select Discount Codes > Usage Report

  2. Use the blue + icon to find redemption information for your discount codes