FAQs for Retailers & Vendors

Please find below a selection of frequently asked questions from our retailers. If you have a question that hasn’t been answered here, please reach out to your building team.

Do I need a tablet?
The Equiem Store Manager can be used on any device with Google Chrome. We recommend a tablet however you can also use a computer or laptop. Mobile is not recommended due to the small screen size.

Does the stock level integrate with my POS?
No, the stock updates only reflect orders made through the app. You can quickly mark a product as out of stock if required by using the eye icon in your store catalogue.

What if I already have an ordering system in place?
Many of our retailers use our ordering system alongside another system, however we do not integrate with any other system. Any changes made to one system would need to be updated on the other, where applicable.

Can we turn the sound up for the new order chime?
The sound of the chime is controlled by your device’s volume settings. To turn up the sound you will need to turn up the volume on your device.

Can we turn our store off if we are busy?
Yes. You can quickly turn your store off in the Vendor Settings > Operational Details, switching the Status toggle from Live to Hidden.

Can we do a limited menu?
Yes. You have full control over your catalogue.

What does the sale tracking look like?
You have access to your own dedicated Sales Dashboard by selecting Vendor Reports from the left hand menu. Here you will be able to see a breakdown of orders, deals interactions and popular products. For detailed revenue reporting, please refer to your Stripe account.

What happens if I don’t have a Stripe account?
All transacting retailers require a Stripe account to sell through the platform. Without one, you will not be able to add any products, subscriptions or ticketed events that have a price associated with them. You will, however, still be able to add deals, offers and any free products to your catalogue.

I’ve just received notification that my vendor account has been approved but the email mentions agreed commission - I haven’t agreed to the commission, what do I do?
There’s nothing you need to do. All confirmation emails mention agreed commission but if you won’t be selling any products through the platform (for example, if you’ll just be uploading deals and offers), you can ignore this. Only vendors transacting through the platform will be charged a commission.

What are the notifications/emails like once someone orders a product?
You will receive the following:

• An email confirming a new order has been received

• An SMS confirming a new order has been received (providing this has been enabled in the user’s profile)

• A chime sounding from the Order Management screen (providing this has been enabled in the Vendor Settings)
  
  

Can I set up recurring event bookings for anything outside of weekly e.g. monthly?
Yes, however, you will need to create a separate bookable product for this using the restricted date section to customise the dates your event/session is running.

How do I copy a Product, Subscription or Booking?
Locate the item you would like to copy in your Store Catalogue and select it. In the top right hand corner, press the Copy button. This will create a duplicate of your product which you can edit and save as required.

Open