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Your location may require a member of the bookings team to approve your booking. In this case, you will be notified once your booking has been approved. |
Adding Visitors to a Booking
Depending on your location, you may have the option to invite visitors to your booking. If prompted, tick the I want to add visitors box.
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Once your booking has been completed, you’ll be taken to a corresponding visitor appointment to invite your visitors.
If you need to make any amendments to the visitor appointment such as date/time, you will need to edit the booking first.
Payment for Bookings
Some resources may have a cost associated with them. This will be displayed in the Catalogue.
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Use the search bar to find a specific booking.
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Depending on how the resource has been set up at your location, you may be able to make changes or edit your booking before it starts.
To make any changes or to cancel, select your booking from the My Bookings tab and select either Cancel or Edit.
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If editing your booking, make your required changes and press Confirm Changes.
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When cancelling a booking, you may incur a cancellation charge |
Bookings Notifications
You will receive an email to confirm:
Booking confirmation
Updated appointment confirmation (following a change)
Cancellation confirmation
Reminder of an upcoming booking
Approval pending (if the bookings team need to approve your request)
Request denied (if the bookings team have declined your booking request)
Charge adjustment (if the bookings team need to charge extra or refund any element of your booking)
You can switch off all or some of these notifications in your profile.
Click your profile icon in the top right hand corner and select Manage Profile. Head to the Notifications tab.
Opt in or out of bookings notifications as required and press Save Changes to confirm.
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