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One of the most effective tools at your disposal is the Net Promoter Score (NPS). But what exactly is an NPS question, and how can you leverage it within your building's information app to gather valuable feedback?
What is an NPSqQuestionNPS Question?
NPS is a simple yet powerful tool that measures tenant loyalty and satisfaction. It involves asking tenants a single question: "How likely are you to recommend our building to a colleague or friend?" Tenants respond on a scale of 0 (Not at all likely) to 10 (Extremely likely). This response helps you gauge overall satisfaction and predict tenant retention.
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Incorporating NPS into your tenant engagement strategy ensures that you're always in tune with your tenants' needs and can make adjustments that keep them happy, loyal, and likely to recommend your building.
Find out how to set up an NPS question here.