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In order for the Equiem integration with Gallagher to work, the email address in the Gallagher Command Centre and the email address the user registers on the Equiem app with must match exactly.
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The following instructions are for our customers who have been using a third-party app for their Gallagher mobile credentials e.g. Gallagher Connect, so users already have a mobile credential assigned to their profile but the new Personal Data Field is blank. These steps must be completed for every cardholder in the Gallagher Command Centre. |
Find the cardholder, highlight the mobile credential under the Cardholder Cards section and click on Reissue.
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