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Q: If a Workplace Manager creates and shares content for their company only, do Property Managers get notified of this?
A: No, however you can see this in the Content Management System if you filter the content category by Community Contribution. Content that is added for a Workplace Manager’s company only will show as being segmented.
Q: Can I embed a video in my content?
A: Yes, however, the video will need to be hosted on a third party video platform such as YouTube, Vimeo or Wistia. You can embed the video by pasting the link directly into the body section of your content.
Q: Why can’t I see my event on the Featured feed?
A: Events on the Featured feed are ordered based on the event date as opposed to the publish date so it might be because the date of the event is further in the future and you need to scroll further down the feed to see it. If you still can’t see your event in the feed, check you have ticked ‘Featured Event’ in the Content Management System, and that you have published the content with a publish date/time that is not in the future.
Q: How do I reorder my content?
A: News posts in the Featured or News feed are ordered based on publish date, with the most recently published displaying first. Reordering content in these feeds can be achieved by changing the publish dates on the posts in the CMS to align with the order you would like the posts to display in the feeds.
Event posts are published based on the date of the event, so you won’t be able to reorder these.
To learn how to reorder content in a Custom Content Feed, see our guide here.
To learn how to reorder Building Information posts, see our guide here.
To learn how to reorder Quicklinks, see our guide here.
Q: Why can’t I see my content on the app?
A: If you can't see your content on the front end, there are a few things to check within the Content Management System:
Is the content set to either a Published or Published & Proofed status?
If the content is an event post, is the date of the event in the future?
Is the publish date correct?
Has the content been ticked on to your site?
Is the content segmented to an audience that you are not in?
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Q: If I include a piece of content that is segmented to a specific audience in my non segmented newsletter, will all users be able to see that content?
A: Yes. If you include a segmented piece of content in your newsletter and then send the newsletter to all users, all users will be able to see the segmented piece of content. However, when they click on the content from the newsletter, they will not be able to access it.
We recommend sending separate newsletters per audience to address this.