Contents:
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Navigating the Bookings Tool
To access the Bookings tool, open your building platform and select Bookings from the left hand menu.
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Use the search bar on the right hand side to find a specific resource or use the filters to narrow down the results by your requirements.
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Booking a Resource
To book a resource, either select the resource you’d like to book (from the list view) or select the time you’d like to book under your chosen resource (from the calendar view).
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Your location may require a member of the bookings team to approve your booking. In this case, you will be notified once your booking has been approved. |
Adding Visitors to a Booking
Depending on your location, you may have the option to invite visitors to your booking. If prompted, tick the I want to add visitors box.
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Once your booking has been completed, you’ll be taken to a corresponding visitor appointment to invite your visitors.
If you need to make any amendments to the visitor appointment such as date/time, you will need to edit the booking first.
Payment for Bookings
Some resources may have a cost associated with them. This will be displayed in the Catalogue.
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You’ll then be prompted to go to the payment.
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Credit Card
For credit card payments, provide your credit card details where prompted. The payment will be taken immediately.
Invoice
When paying by invoice, you’ll either be prompted to provide details for invoicing or to select from a list of pre-approved billing details for your company.
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The bookings team will invoice accordingly.
Credits
The payment section will confirm the number of credits required to make this booking, the name of the membership and the current credit balance (before the booking).
Select Confirm Booking. The credits will be automatically deducted from your balance.
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Managing Bookings
Open the Bookings tool and select the My Bookings tab.
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Use the search bar to find a specific booking.
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Depending on how the resource has been set up at your location, you may be able to make changes or edit your booking before it starts.
To make any changes or to cancel, select your booking from the My Bookings tab and select either Cancel or Edit.
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If editing your booking, make your required changes and press Confirm Changes.
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When cancelling a booking, you may incur a cancellation charge |
Bookings Notifications
You will receive an email to confirm:
Booking confirmation
Updated appointment confirmation (following a change)
Cancellation confirmation
Reminder of an upcoming booking
Approval pending (if the bookings team need to approve your request)
Request denied (if the bookings team have declined your booking request)
Charge adjustment (if the bookings team need to charge extra or refund any element of your booking)
You can switch off all or some of these notifications in your profile.
Click your profile icon in the top right hand corner and select Manage Profile. Head to the Notifications tab.
Opt in or out of bookings notifications as required and press Save Changes to confirm.
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