To begin:
Head to one.getequiem.com and log in using your Equiem account.
Click Settings from the toolbar on the left hand side.
Select the Users Tab.
Using the search bar, search for the user you want to update by typing in their name or email address. Click on the relevant record in the list to open their profile.
You will see four tabs on the user profile, ensure you are on the Profile tab.
In the profile tab, you can update:
User name
Status
Email Address
User type
Company
Groups
You can also generate a password reset email from the Profile section and view a user's Interests.
Once you have made the required changes, click Save Changes.
Please note that these changes will be visible in the user's profile so carry these out only at the user's request. Changing their company/user type will also affect the user's segmented content.