Support Tickets and FAQ Ideas

Owned by Alex Do (Unlicensed)
Aug 17, 2023
1 min read

Support Tickets:Support tickets are a great way for users to contact you with queries or issues.We advise having a range of support ticket types that allow users to raise multiple topics. Examples of support ticket types to create: general support, technical, billing, facility issue and etc. We suggest having a catch all type called other and reviewing this and other support tickets frequently in order to tailor your types to your users habits and needs. FAQ's: We advise creating an FAQ page to answer questions that come up frequently so that users can help themselves. Some FAQ topics can be 

  • Wifi passwords

  • What to do when you lose your badge

  • Opening hours of the building

  • What to do in the event of a problem with a facility. 

Â