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This document outlines the end user journey for making a booking and paying with credits.

  1. Open the platform and navigate to the Bookings page

Screenshot 2024-11-01 at 09.50.30.png
  1. The number of credits per hour will be displayed under each resource

    Screenshot 2024-11-01 at 09.52.28.png

  2. Select your chosen resource and fill in the requested information for the booking. Press Next once complete.

    Screenshot 2024-11-01 at 09.53.52.png
  3. Add any extras or make any changes, if required.

  4. The right hand side of the confirmation page will display the booking details, outlining the number of credits for the booking and the tax breakdown.

    Screenshot 2024-11-01 at 10.02.49.png
  5. The payment section will confirm the number of credits required to make this booking, the name of the membership and the current credit balance (before the booking).

    If additional payment methods are available for this resource, for example, invoice or credit card, these options will be displayed here.

    Screenshot 2024-11-01 at 09.58.52.png

  6. Press Confirm Booking

    Screenshot 2024-11-01 at 10.01.36.png

  7. Your booking will either be confirmed automatically or sent to the bookings team for approval, depending on the configuration of the resource.

  8. Depending on how the resource has been configured, you will be able to edit or cancel the booking from the My Bookings page.

    Screenshot 2024-11-01 at 10.06.14.png

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