According to your role in Request Management, you will receive notifications when a request is created, edited and closed.
Roles to receive notifications are:
Request Assignee > once they get assigned a request
Request Manager > once a request at the building(s) they manage gets created
Watcher > once their name is added to the watcher list
Request Reporter > once they create a request
To avoid users who have multiple roles relating to a specific request receiving multiple email notifications, users should only receive one email according to the rules outlined below:
Assignee | Reporter | Watcher | Request Manager | Email type |
|---|---|---|---|---|
X |
|
|
| Assignee |
| X |
|
| Reporter |
|
| X |
| Watcher |
|
|
| X | Request Manager |
X |
|
| X | Assignee |
| X |
| X | Request Manager |
|
| X | X | Request Manager |
X | X | X | X | Request Manager |
X | X | X |
| Assignee |
X | X |
|
| Assignee |
| X | X |
| Reporter |
X |
| X |
| Assignee |