Request Management Email Notifications
According to your role in Request Management, you will receive notifications when a request is created, edited and closed.
Roles to receive notifications are:
Request Assignee > once they get assigned a request
Request Manager > once a request at the building(s) they manage gets created
Watcher > once their name is added to the watcher list
Request Reporter > once they create a request
To avoid users who have multiple roles relating to a specific request receiving multiple email notifications, users should only receive one email according to the rules outlined below:
Assignee | Reporter | Watcher | Request Manager | Email type |
---|---|---|---|---|
X | Â | Â | Â | Assignee |
 | X |  |  | Reporter |
 |  | X |  | Watcher |
 |  |  | X | Request Manager |
X | Â | Â | X | Assignee |
 | X |  | X | Request Manager |
 |  | X | X | Request Manager |
X | X | X | X | Request Manager |
X | X | X | Â | Assignee |
X | X | Â | Â | Assignee |
 | X | X |  | Reporter |
X | Â | X | Â | Assignee |
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