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  1. Open Equiem One > Visitor Management > Reception View

  2. When issuing a visitor an access card, either for a pre-booked or walk in appointment, fill in the Card ID column with the access card number. Click outside the box to save and check in the visitor if required as usual. For walk in appointments, you will need to head to the Checked In tab to add the Card ID.

    Recording 2024-04-04 at 13.45.23.gif
  3. When the visitor leaves, select the Check Out button. You will be prompted to answer if the visitor has returned their card or not.

    Screenshot 2024-04-04 at 13.34.29.png

  4. You can also change your selection from the meatball menu next to the visitors name if required, for example, if you previously marked that the visitor did not return their access pass but they came back later in the day to hand this in.

    Screenshot 2024-04-04 at 13.38.38.png
Info

Card ID activity is captured against the Activity History of a visitor within the meatball menu within the Reception View.

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Tip

Tip: Use the Export CSV button on the Checked Out tab to pull a report on which access cards have not been returned, if required.

Info

Card ID activity is captured against the Activity History of a visitor within the meatball menu within the Reception View.