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Overview
The “From” Email address applies to all system-generated emails for the platform, including store order confirmation, RSVP confirmations, newsletters and email notifications. It defaults to support@getequiem.com but can be updated on a site-by-site basis.
Typically, this will have been set to the preferred email address by the Equiem team during the project launch phase.
Updating the “From” Email Address
To begin, access open Site Settings:
Head to equiem.one.getequiem.com and log in using your Equiem account
Click the Site Settings link from the toolbar on the left hand sideThis , this will open the Site Settings (Admin Panel)
Select your site from the list provided
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The From email address field will be pre-populated with support@getequiem.com or the email address set by the Equiem team during the launch of the site. If you would like this updated you can replace this field with the email address from which you would like the emails to be sent.
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This email address needs to be one for which your site owns the domain, for example, it needs to match your platform URL e.g. @buildingplatform.com or your landlord or building email address e.g. @company.com |
Once you’ve updated this field, you will need to click Save in the top right to apply your changes. Then contact your Equiem representative or the Support Team at support@getequiem.com. raise a support ticket. They will arrange for the DNS records to be updated to validate this email address. The email address will not be live until the DNS records have been updated.
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