To begin, access Site Settings:
Head to one.getequiem.com and log in using your Equiem account
Click the Site Settings link from the toolbar on the left hand side
This will open the Site Settings
Select your site from the list provided
If you have access to multiple sites you can switch these in the top right corner. Click your profile icon, click Switch site and then select the site name from the list available to you.
Navigate to the Site Configuration button in the top left corner.
Once selected, you will be navigated to the General Settings page.
Select the Operational Details dropdown to expand the available fields.
The From email address field will be pre-populated with support@getequiem.com or the email address set by the Equiem team during the launch of the site. If you would like this updated you can replace this field with the email address from which you would like the emails to be sent.
Please note, this email address needs to be one for which your site owns the domain, for example, it needs to match your platform URL e.g. @buildingplatform.com or your landlord or building email address e.g. @company.com
Once you’ve updated this field, you will need to click Save in the top right to apply your changes. Then contact your Equiem representative or the Support Team at support@getequiem.com.
They will arrange for the DNS records to be updated to validate this email address. The email address will not be live until the DNS records have been updated.