You can set up a discount code to run across one or more of your products to encourage customers to order through your store.
Discount codes are available for Plain products and Bookings products only, they are not supported on Subscription products.
Products can’t be included in a discount code if the discount results in the value of the checkout being below $1.00/£1.00
Contents:
Video Guide
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Discount Code Formats & Restrictions
Formats
You can set up a discount code to offer the user a specific value (e.g $5 off) or a percentage discount (e.g 30% off).
Restrictions
Total redemption limit (How many times the code can be used in total.)
Total redemption limit per user (How many times the code can be used by a user.)
Total spend limit (The total amount of money that can be spent. Once this limit has been reached the discount code will no longer be valid.)
Product quantity limit per user (The maximum quantity of participating products that the discount code applies to on a user basis. This limit should only be used in conjunction with the percentage discount format and also counts towards any total redemption limit per user)
You can also limit the discount by time of day and dates, if required.
Creating a Discount Code
You will need the Manage Discounts permission added to your profile before you can create a discount code. Learn how to edit user permissions here.
Format & General Limits Section
Introduction
This document provides a detailed guide on creating a discount code in the Store Manager, focusing on the 'Format & General Limits' section of the creation form.
Creating a New Discount Code
Access: From the Discount Codes menu, select the ‘Create New Discount Code’ button to access the creation form.
Form Overview: The form has multiple sections, with 'Format & General Limits' expanded by default and other sections collapsed. Save the form after updating each section.
Configuring Format & General Limits
1. Discount Type
Choose between a price or percentage-based discount.
Click the appropriate button; your selection will be highlighted in blue.
2. Discount Value
For percentage-based discounts, enter the percentage (e.g., 10 for 10% off).
For price discounts, enter the monetary amount (e.g., $10 off).
3. Discount Code Name
Set a name for your discount code, limited to a maximum of 30 characters.
Option to auto-generate a 6-character code using the provided icon.
4. Internal Notes
Add any internal notes related to the discount code.
These notes are visible only in the Store Manager and not to end users.
5. Terms & Conditions
Add terms and conditions for the discount code.
These will be shown to the user if you promote the discount.
6. Total Redemption Limit
Set how many times the discount code can be used in total.
7. Total Redemption Limit Per User
Define how many times a user can use the discount code.
8. Total Spend Limit
Cap the discount code to a specific value (e.g., $100).
The code becomes unusable after reaching this limit.
9. Product Quantity Limit Per User
Set a quantity limit for the discount (e.g., 100% off on 1 item only).
This limit restricts the user from using the discount code for quantities larger than the set limit.
Counts towards the Total Redemption Limit Per User, if set.
Navigating the Form
Clicking 'Next' automatically collapses the current section and takes you to the next.
Remember to save your progress if you don’t want to complete other sections yet.
Product Limits
Initiate Discount Creation: Access the discount creation section in your vendor account.
Set Basic Details: Enter the basic details for your discount, such as code, duration, and discount amount.
Product Limits Section: Navigate to the 'Product Limits' section.
Select Products: Choose products for the discount. By default, no products are selected.
Select All Products: Optionally, select all products for the discount.
Select Individually: Alternatively, choose individual products to include.
Deselection: Click on any selected product to deselect it.
Review Selections: Selected products will be highlighted with blue text and an icon.
Proceed to Next Step: Click 'Next' to save your selections and move to the next section.
Finalize and Save: Ensure all details are correct and save your discount code.
Date & Time Limits Section
Access the creation form from the Discount Codes menu by clicking on "Create New Discount Code".
Configure the "Date & Time Limits" section to determine the vendors and products involved in the discount.
Set start and end dates for the discount code. The discount automatically moves to "Completed" status after the end date.
Optionally limit discounts to specific days and times. Select the checkbox and set the start and end time if required.
If no date and time limits are desired, leave the section empty for the discount code to be available 24/7.
Navigate through the form using "Next", and remember to save the discount code if not completing other sections.
Tip: Speak to your building team to request that your discount code is promoted on the homepage of the web and app platform. See more information here.
You can also set your discount code to only be available for a specific audience, for example, if a new occupier has moved in and you would like to offer them an exclusive discount. We recommend speaking with your building team about this option.
Activating Discount Codes
All newly created discount codes are given the status Inactive. They must be activated before they can be used.
Open the Store Manager and select Discount Codes > Discount Codes
Locate your code, select the 3 dots and choose Activate
Select Yes in the pop-up provided
Your discount code will now be active. Use the same menu to complete a discount code once it has finished.
Usage Report
Track redemptions of your discount code in the usage report.
Open the Store Manager and select Discount Codes > Usage Report
Use the blue + icon to find redemption information for your discount codes