Setting Categories and Subcategories

The third step to configure Request Management is to define the Categories and Subcategories that will be used to classify and group requests that helps users navigate and locate specific requests efficiently.

Types of Categories

All the categories in Request Management have a type which is mandatory. The type is used for reporting and cannot be edited. Every new category added will need to be assigned one of the below types.

Category Types
(mandatory and used for reporting)

Access & Security

Heating & Cooling

Amenities

Building Maintenance

Building Management

CCTV

Fire Safety

Furniture & Equipment

Cleaning

Customer Service

Electrical

Escalators

Fabric

General Maintenance

Health & Safety

IT Systems

Landscaping

Lifts

Lighting

Mechanical & Electrical

Miscellaneous / Other

Parking

Pest Control

Plants

Plumbing & Drainage

Toilets

Waste & Recycling

Water Management

Default Categories and Subcategories

Request Management provides a list of default Categories and Subcategories. You can easily select the ones that are relevant for your site by following the below steps.

Click the Categories tab.

Click the + icon to get started and add a new category.
You can select the default list of categories provided by selecting the ones you would like to add from the drop-down list. It will automatically provide an icon and a type.
For example, click “Lifts”

The Lift icon is selected. You only need to add the buildings for which the category is relevant.
Click “Select All” or select one or several buildings.
Click “Add Category” to finish adding category.
Each Default category comes with a default set of Sub-categories. Click on lifts and you’ll see the list of sub-categories.
Repeat this step as many times as required to add the relevant default categories.

Below, you will find the list of default Categories and Subcategories provided in Request Management.

Expand this to find list of default Categories and Subcategories provided in Request Management.

Type	Category	Subcategory
Access & Security	Access & Security	Access / Parking Request
Access & Security	Access & Security	Access Cards
Access & Security	Access & Security	Access Equipment
Access & Security	Access & Security	Access Rights
Access & Security	Access & Security	Barriers
Access & Security	Access & Security	Loading Bay Request
Access & Security	Access & Security	Bike Theft
Access & Security	Access & Security	CCTV
Access & Security	Access & Security	Contol Room
Access & Security	Access & Security	Disabled Access
Access & Security	Access & Security	Security Door
Access & Security	Access & Security	Internal Doors
Access & Security	Access & Security	Security Helpdesk
Access & Security	Access & Security	Escalators
Access & Security	Access & Security	Escorting of Authorised Personnel
Access & Security	Access & Security	Graffiti
Access & Security	Access & Security	Noise Issues
Access & Security	Access & Security	Vandalism
Access & Security	Access & Security	Damage to personal property or vehicle
Access & Security	Access & Security	Security - Building Access & Other Request
Access & Security	Access & Security	Security - Incident & General Reporting
Access & Security	Access & Security	Security Fire Panel
Access & Security	Access & Security	Security Pass
Access & Security	Access & Security	Out of Hours Plant Request
Access & Security	Access & Security	Access Control - Access Readers
Access & Security	Access & Security	Access Control - Building
Access & Security	Access & Security	Access Control - Call Points
Access & Security	Access & Security	Access Control - Card Readers
Access & Security	Access & Security	Fob Access Control
Amenities	Amenities	Dishwasher Fault
Amenities	Amenities	Furniture
Amenities	Amenities	Tea Point Equipment
Amenities	Amenities	Tea Point Replenishment
Building Management	Building Management	Audit
Building Management	Building Management	Inspection
Building Management	Building Management	Specific Request
Cleaning	Cleaning	Damp Patch
Cleaning	Cleaning	Hoover
Cleaning	Cleaning	Mop Floor
Cleaning	Cleaning	Restock Paper Towels
Cleaning	Cleaning	Restock Soap
Cleaning	Cleaning	Restock Toilet Roll
Cleaning	Cleaning	Sink
Cleaning	Cleaning	Special Clean
Cleaning	Cleaning	Toilet Refresh
Cleaning	Cleaning	Weekend Cleaning
Cleaning	Cleaning	Windows
Cleaning	Cleaning	Smells & Odours
Cleaning	Cleaning	Building
Cleaning	Cleaning	External
Cleaning	Cleaning	Hazardous Spills
Cleaning	Cleaning	Internal
Cleaning	Cleaning	Miscellaneous
Cleaning	Cleaning	Floor
Cleaning	Cleaning	Spillage
Cleaning	Cleaning	Housekeeping
Customer Service	Customer Service	Feedback
Customer Service	Customer Service	Guest Service
Customer Service	Customer Service	Catering
Fabric	Fabric	Door
Fabric	Fabric	Fabric Damage
Fabric	Fabric	Fabric Technician
Fabric	Fabric	Graffiti
Fabric	Fabric	Latent Defects
Fabric	Fabric	Lifts & Escalators
Fabric	Fabric	Miscellaneous
Fabric	Fabric	Plumbing/Drainage
Fabric	Fabric	Toilet Defects
Fabric	Fabric	Bathroom Fixtures and Fittings
Fabric	Fabric	Windows
Fabric	Fabric	Decorations & General Fabric Repairs
Fire Safety	Fire Safety	Alarm Panel
Fire Safety	Fire Safety	Call Points
Fire Safety	Fire Safety	Sprinklers
Fire Safety	Fire Safety	PA System
Fire Safety	Fire Safety	Smoke Detectors
Fire Safety	Fire Safety	Fire Alarm System
Fire Safety	Fire Safety	Fire Detection System
Fire Safety	Fire Safety	Fire Extinguishers
Fire Safety	Fire Safety	Fire Safety System
Fire Safety	Fire Safety	Fire Alarm Activation
Furniture & Equipment	Furniture & Equipment	Cradle Issue
Furniture & Equipment	Furniture & Equipment	Cradles & Access Equipment
General Maintenance	General Maintenance	Handyman Task
General Maintenance	General Maintenance	Engineer Attendance
General Maintenance	General Maintenance	Bathroom Fixtures and Fittings
General Maintenance	General Maintenance	Blinds
General Maintenance	General Maintenance	Quotation Request
General Maintenance	General Maintenance	Stone Work
Health & Safety	Health & Safety	Audit
Health & Safety	Health & Safety	Slips, Trips and Falls
Health & Safety	Health & Safety	Critical
Health & Safety	Health & Safety	Immediate Danger
Health & Safety	Health & Safety	Life Safety Systems Failure
Health & Safety	Health & Safety	Muggings
Health & Safety	Health & Safety	Nuisance / Anti-social Behaviour
Health & Safety	Health & Safety	Social distancing
Health & Safety	Health & Safety	Theft
Heating & Cooling	Heating & Cooling	Temperature Issue
Heating & Cooling	Heating & Cooling	Temperature Control
Heating & Cooling	Heating & Cooling	Heating, Ventilation & Cooling
Heating & Cooling	Heating & Cooling	Air Conditioning
Heating & Cooling	Heating & Cooling	Air Conditioning - Control Fault
Heating & Cooling	Heating & Cooling	Air Conditioning - Leaking
Heating & Cooling	Heating & Cooling	Air Conditioning - Noisy
Heating & Cooling	Heating & Cooling	Air Conditioning Problems
Heating & Cooling	Heating & Cooling	Ventilation
IT Systems	IT Systems	Monitor
IT Systems	IT Systems	Laptop
IT Systems	IT Systems	Other
IT Systems	IT Systems	Internet & Telephony
IT Systems	IT Systems	WI-FI Issues
IT Systems	IT Systems	Audio Visual & Specific IT Services
IT Systems	IT Systems	Meeting Room AV
Lifts	Lifts	Lift Audit
Lifts	Lifts	Lift Fault
Lifts	Lifts	Good Lift
Lifts	Lifts	Passenger Lift
Landscaping	Landscaping	Landscaping - External
Landscaping	Landscaping	Landscaping - Internal
Lighting	Lighting	Lamps Out
Lighting	Lighting	Emergency Light
Lighting	Lighting	Light Flickering
Lighting	Lighting	Light Out
Lighting	Lighting	Lighting General - External
Lighting	Lighting	Lighting General - Internal
Lighting	Lighting	Fault
Lighting	Lighting	Street Lighting
Lighting	Lighting	Ceiling Light Out
Mechanical & Electrical	Mechanical & Electrical	Life Safety Systems Failure
Mechanical & Electrical	Mechanical & Electrical	Major Power Loss
Mechanical & Electrical	Mechanical & Electrical	No power
Mechanical & Electrical	Mechanical & Electrical	Electrical - Localised Faults & Issues
Mechanical & Electrical	Mechanical & Electrical	Electrical - Power Outage
Mechanical & Electrical	Mechanical & Electrical	Loss of Electricity/Gas/Telecommunications
Mechanical & Electrical	Mechanical & Electrical	Power Supplies
Mechanical & Electrical	Mechanical & Electrical	Electrical
Mechanical & Electrical	Mechanical & Electrical	Utilities Supply Disruption
Parking	Parking	Loading Bay Request
Parking	Parking	Illegal Parking
Parking	Parking	Car Park Barriers
Parking	Parking	Parking Request
Pest Control	Pest Control	Pest & Vermin Control
Pest Control	Pest Control	Pest Issue
Plants	Plants	Contol Room
Plants	Plants	Plant Room
Plants	Plants	Major Plant Failure

Plumbing & Drainage	Plumbing & Drainage	Leak
Plumbing & Drainage	Plumbing & Drainage	Blockage
Plumbing & Drainage	Plumbing & Drainage	Faulty Water Taps
Plumbing & Drainage	Plumbing & Drainage	Other
Plumbing & Drainage	Plumbing & Drainage	Taps
Plumbing & Drainage	Plumbing & Drainage	Shower Heads
Plumbing & Drainage	Plumbing & Drainage	Drainage
Plumbing & Drainage	Plumbing & Drainage	Sinks
Plumbing & Drainage	Plumbing & Drainage	Toilets
Plumbing & Drainage	Plumbing & Drainage	Urinals
Plumbing & Drainage	Plumbing & Drainage	Irrigation & Drainage Systems
Plumbing & Drainage	Plumbing & Drainage	Plumbing & Sanitary Ware
Toilets	Toilets	Toilet Roll Holder Missing/Broken
Toilets	Toilets	Seat Broken or Loose
Toilets	Toilets	Toilet Leaking
Toilets	Toilets	Flush Button Missing/Broken
Toilets	Toilets	Brush Missing
Toilets	Toilets	Ladies
Toilets	Toilets	Gents
Toilets	Toilets	Disabled
Toilets	Toilets	Unisex
Toilets	Toilets	Fixtures and fittings
Toilets	Toilets	Toilet Defects
Toilets	Toilets	Blocked Toilets/Urinals
Toilets	Toilets	Vandalism & Graffiti
Toilets	Toilets	Shower issues
Toilets	Toilets	Sinks
Waste & Recycling	Waste & Recycling	Waste Blockage
Waste & Recycling	Waste & Recycling	Waste Removal
Waste & Recycling	Waste & Recycling	Request Bin Bags
Waste & Recycling	Waste & Recycling	Battery Collection
Waste & Recycling	Waste & Recycling	Recycling/ Waste collection
Waster Management	Waster Management	Loss of Water Supplies
Water Management	Water Management	Faulty Water Taps
Water Management	Water Management	Leak
Water Management	Water Management	Loss of Water Supplies
Water Management	Water Management	Hot Water
Water Management	Water Management	Major Flood
Water Management	Water Management	Water Feature

Custom Categories and Subcategories

If you want to create new categories/subcategories or edit default categories/subcategories provided, you can easily do so by following the steps below:

Click the + icon.
Click the “Category Name” field.
Type the name of the new category e.g. “New Custom Category”.
Click “New Custom Category”.
Select an Icon.
Select the Type (mandatory and used for reporting), e.g. Amenities.
Select the buildings relevant to this category.
Click “Add Category”.
Then go and add the relevant subcategories, click “Add Subcategories”.
Type the name of your Subcategory and click enter.
Click the + icon and add as many subcategories as needed.

Setting Categories and Subcategories

Types of Categories

Default Categories and Subcategories

Custom Categories and Subcategories

Editing a Default Category