Help Center Access Rights

Role allowed to perform action

Global Admin

Local Admin

Company Admin

Staff

Member

Create / Edit support tickets

YES

YES*

YES

YES

Comment on a support ticket

YES

YES

YES*

Resolve / Reopen support ticket

YES

YES

YES

YES

Create / Edit ticket categories

YES

Assigning Maintainers to a Ticket/ Ticket Category

YES

YES

Support ticket status change :: Notifications via email / in-app push

YES*

YES*

YES*

YES*