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Overview

The Card ID feature for Visitor Management has security benefits which allow building receptionists or property managers to track physical access cards that are issued to visitors and export a list of unreturned cards issued which can then be revoked within the building’s access control system.

When enabled, receptionists can pre-allocate Card IDs for pre-booked visitors or add them upon check-in of visitors. For walk-in visitors, receptionists can provide the Card ID via the Checked-In tab of the reception desk.

Cards are marked as returned upon visitor check-out.

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Only Property Managers and Workplace Managers can enable / disable Card ID

Enabling Card ID

  1. Go to Visitor Management > Settings

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  2. Find the desired reception and click Edit.

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  3. Tick the checkbox Enable Card ID Tracking.

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Using Card ID

If the user returns the card at the end of the day, the receptionist would see the filed Card ID with a green background.

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If the user does not return the card, the Card ID field will be grey and the receptionist would have to report it to the person responsible for access control and the card that was not retuned would be deactivated.

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Card ID activity is captured against the Activity History of a visitor within the meatball menu within the Reception View.

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