Resetting a User's Password

To begin, log into Equiem One and select Settings, then choose the Users tab.

Using the search bar, search for the user you want to send a reset password email to by typing in their name or email address. Ensure you are on the All Users tab.

Click on the user to open their profile. Ensure you are on the Profile tab, scroll down and click Reset Password.

Tip: Advise the user to look out for the password reset email, and to check their junk/spam folder if they have not received it.

If a user has further issues accessing the Platform, please raise a support ticket for further assistance.