Managing failed payments

Owned by Alex Do (Unlicensed)
Nov 20, 2023
1 min read

Open the Store Manager, then click Subscriptions on the left-hand side menu. 

View the failed payments report in the Report tab.

The following workflow will happen when a payment fails:

  1. Recurring charge fails

  2. An email will be sent to the user advising of the failed charge. The user is able to retry the charge via the app

  3. An email will be sent to the vendor advising them of the failed charge. The vendor will be able to retry the charge via the Store Manager

  4. As a backup, the system will automatically attempt to charge the user every 48 hours, if no action is taken by the user or vendor

To retry the charge manually, click the 3 dots next to the users name in the Report tab. Click Retry Charge.