Cancelling a subscription

Open the Store Manager, then click Subscriptions on the left-hand side menu. 

If you know which subscription the user is assigned to, select it. Otherwise, you can search for the subscription, or user, in the search field.

Once you have located the subscription click on it to view the report.

Locate the subscribed user on the utilisation report. If there are a lot of existing subscribers, use the search field at the top to narrow down your results.

Click on the 3 vertical circles to open the operations menu, then click Cancel Subscription to proceed.

A confirmation window will be displayed to confirm you want to cancel the subscription. If you proceed to cancel it, the end date will be updated on the report and the user will be notified of their cancelled subscription.