What is Feedback?

The Feedback post enables you to monitor customer satisfaction with a specific area of your service, from online to onsite amenities. 

The Feedback question will display as a pop-up widget on the web platform with a range of 5 faces from angry to very happy and users are able to pick between them to rate their satisfaction. 

Users can select “Maybe Later” to hide the widget for 24 hours, or “Dismiss” to hide the widget for the amount of time specified in the Content Management System.

Feedback in the Content Management System:

Feedback on the platform:

Whilst there is no limit to the number of Feedback questions that can be asked at a site, we do recommend that you keep this to a minimum to avoid the user becoming annoyed. We’d say no more than 1 or 2 per month is probably optimal. 

If you have more than one Feedback question available, these are queued based on publish date and will show one after another once the user answers one, and then navigates to a new page. 

NPS & Feedback questions cannot be segmented to specific user audiences.

Responses to Feedback can be seen in the Analytics Dashboards.