Using CMS Reporting
- Sophie Cooper
As well as being our one-stop shop for all things content & communications, Iris also features a handy reporting tool.
There are four main use cases that we use CMS Reporting for, read below to find out more about each of them.
Comment Reports
Whether it's a competition entry, piece of feedback or general question, sometimes we need to reach out to our users via email instead of as a response on the platform. This is where the Comment Report on the CMS is a game-changer!
To access the report, head to the piece of content a user has commented on and in the left-hand corner, you'll see the button Comment Report.
In the report, you'll be able to find the following information:
How many total comments on the post
What each comment was
Name of the user
Email address of the user
Company
Site (useful if you have published the same piece of content across a portfolio)
Date and time of the commentÂ
From here, you can then reach out to individual users, choose competition winners and keep an eye on trends within companies.Â
RSVP Reports
As you might have guessed, an RSVP Report will appear on any event post with RSVP's enabled. This report also allows you to see the contact information of users who have said they will attend an event, particularly useful if there is a location change you need to advise attendees of.
To access the RSVP Report, head to the Event Post in the CMS and click RSVP Report from the top of the content.
You'll also notice that you can access a Comment Report from an Event Post. This is handy if users have commented to join a waitlist for an event, as you can reach out to them if a space becomes available.
An RSVP Report also includes the following additional information:
User phone number (if they have added this to their profile)
If the Terms and Conditions of the event have been accepted
If the user Checked In to the event
Poll Reports
Whilst we recommend viewing Poll data in our Reporting Dashboards for a more comprehensive overview, the Poll Report on the CMS does give you a chance to have a quick look at how users are responding to your Poll and access the contact information of responders should you need to reach out to them.
To access the report, head to the Poll and click Responses.
From here, you can see users' responses and the same information as the Comment Report.
The Poll Report is particularly helpful if a user has provided a piece of feedback that requires a follow-up, for example, if you asked 'What facilities would you like to see improved at the building?' and a user responded 'There are many areas for improvement on my floor' - it would make sense to find out more information from this user. The contact information in the Poll Report gives you the opportunity to do this.
Note: This data is anonymised in the Reporting DashboardÂ
Communications Reporting
Want to get a quick look at how that latest Newsletter is performing? Wondering how many people opened last week's Email Notification? We've got you covered!Â
By heading to the Sent tab of any of our Communications options, you can see Open Rates, Click Rates and how many users your communications were sent to.
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For further insights, click on the Subject line of any sent communications and you'll be able to see Unsubscribe Clicks and, if it's a Newsletter, how many clicks each post received. Pretty nifty, hey?