Analytics

The Analytics tab provides you with a comprehensive review of tickets in several ways:

• It displays the volume of new tickets.

• It breaks down resolution time by category.

• It highlights the resolution time depending on the priority of the ticket.

• It gives you updates on the current status of all tickets.

Moreover, you have the ability to filter this analytical data according to:

• The date of ticket creation.

• The geographical location related to the ticket.

• The specific category of each ticket.

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