Ticket Categories

The Ticket categories tab gives you control over several aspects:

• Manage the locations for which tickets can be created.

• Determine the name of the category.

• Provide a description of the category, offering guidance to your users.

• Automate a message to users to confirm receipt of their ticket.

• Assign specific maintainers to the ticket type. Here, you have the choice of designating one primary maintainer and multiple additional ones.

Additionally, you have the power to set the creation rights. This lets you dictate who can generate tickets under this category. You can choose among:

• Any member.

• Specific members.

• Anyone affiliated with certain companies.

• Members holding particular roles.

• Admins exclusively.

Please contact support to get the automated message text changed.

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