Key Details

Summary

We made a number of enhancements to the reporting dashboard based on feedback as well as usability improvements. All changes are currently released to Production.

Tenant Activity Tab - Top Products - Enhancement

We have made it easier to identify products that have gone through multiple name changes by automatically grouping these together.

NPS Tab - NPS Breakdown by Quarter - Enhancement

Currently, the NPS data is accumulated and an average is produced, which does not allow us to track sentiment over time, which is normally how NPS is used.  To address this issue, a new feature "NPS QoQ" is available on the "NPS" tab. It shows the trend of change (Red and Green Arrows) and the percentage of change over the last quarter compared to the current quarter. NPS changes over -%10 to +%10 are shown in Red/Green.

Controls - Application Control - Enhancement

Previously, the "Application" control only displayed three specific apps: mobile, web, and portal, which is not the complete list of apps generating metrics. We have updated the Application control to include the "Other Apps (where the other apps include Newsletter clicks (IRIS), Registration App, etc) and thus ensuring the breakdown of the numbers tally with the total.   

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