Metrics and Shortcuts

Release date: 02 Sept 2022

Product/Application: Equiem One

System Access: Login using your Equiem account. If no role has been associated with your profile, you will see a message that says "You have no role allocated to your profile on this site".

New 📊 Site Engagement Widget for Property Managers

This widget is designed to provide property managers with a quick snapshot of engagement metrics at their site over the past 7, 30 and 90 days. This widget is a bridge between the reporting app which can feel a little too comprehensive at times and pdf reports being sent to our clients monthly.

The widget includes:

A link to the reporting app.
A csv file can be exported by clicking on the three dots.
A period picker to select data from the last 7 days, last 30 days or last 90 days.
The following engagement metrics - with an “i” tooltip including metric definitions:
- Total users: Total number of users registered during a given time period at one site with the number of new registrations (in green) and deactivations (in red) for the period.
- Active users: An active user is a unique user who has at least one activity (i.e. login, page view, rsvp) for the selected period.
- Email open rate: the percentage of all delivered emails that are opened by recipients for the selected period.
- Email click rate: the number of unique recipients who clicked on any link in your email, represented as a percentage of unique recipients who opened their emails for the period selected.
- Event RSVP: the number of users who have responded that they would attend an event over the period selected.
Most/Least active tenants: It provides the name of the most and least engaged tenant for the site by looking at their total user activities for the period.
Underneath each metric, we display trends - positive in green / negative in red. The trends compare the data to the previous period selected. E.g. the last 7 days compared to the 7 days before. If nothing is displayed underneath the metric, it means there are no variations from the previous period.

Important Note: Do not expect to find the exact same data in the site engagement widget compared to the reporting app. There will always be a slight discrepancy which is totally normal. We have included a message for users in the widget.

New Custom Shortcuts “My Shortcuts” for Property/Workplace Managers

Another great addition to Equiem One - in our intent to bring more flexibility to the platform - is the possibility to add custom shortcuts to “My Shortcuts” on the left side navigation menu.

To link an Equiem One page, copy the suffix of that page e.g. /bookings
To link an external site, paste the full URL e.g. https://broadgatetools.uat.vicinitee.net/

Note: Some shortcuts will remain “hard coded” to the role and cannot be removed by the user.

The user can only delete the shortcuts they have added themselves by clicking on the little “x”.