Visitor Management - Mandatory Host Email

Owned by Chet Manek
Last updated: Jul 23, 2024
2 min read

Product: Visitor Management System - Equiem One, Web & Mobile
Release Date: Tuesday 23rd July 2024

Summary: Hosts Emails are no longer a Mandatory requirement when creating pre-booked appointments.
Impact: Hosts and Receptionists are able to quickly create appointments without having to provide an email address for Hosts that are part of Appointments.

Overview

When creating a pre-booked appointment, creators/organisers are no longer required to provide an email address for Hosts. This feature simplifies the ability to create appointments.

Removing the Mandatory Host Email

  1. To remove the Mandatory requirement to provide an email address for a host, Property Managers are able to access a new toggle within the Visitor Management Settings within the “General” Settings.

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  1. Once disabled, providing an email address when changing the host is no longer a required field.

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Hold in Lobby with Non-Mandatory Host Email

  1. Should a Tenant have the “Hold in Lobby” feature enabled and selected as part of a newly created appointment, a new prompt has been implemented to advise the appointment organiser to provide an email for the host in order for them to be notified once their visitor arrives.

FAQs

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Answer

Question

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When will this feature be available from?

Tuesday 23rd July 2024

How does removing the mandatory host email work alongside the Hold-In Lobby feature.

To ensure that features are operational alongside one another, if the “Hold in Lobby” feature is enabled and selected as part of a newly created Pre Booked appointment, the system will prompt hosts to update the host in order for the visitor arrival notification to be sent to the Host.

How do I enable this feature?

The Mandatory Host Email toggle is available for Property Managers within the Settings>General of Visitor Management.