Refunding Orders

Open the Store Manager. By default, you will land on the Orders page.

Orders can be adjusted before or after they have been accepted, in this instance the order has already been accepted.

Click the order you wish to adjust and expand for more details. Click Process an adjustment.

Alternatively, click the 3 menu dots on the order you wish to adjust and click Adjust total.

Select Refund items and enter the reason for the refund, for example, the coffee was cold. 

Enter the amount to refund against the product.

Click Refund, you will be asked to confirm. Once confirmed, this will credit the refunded amount back to the customer's nominated card.

Once the refund has been processed, a line item will be added to the order, outlining what was refunded, how much and who processed it.