Adjusting Orders

Open the Store Manager. By default, you will land on the Orders page.

Orders can be adjusted before or after they have been accepted, in this instance the order has already been accepted.

Click the order you wish to adjust and expand for more details. Click Process an adjustment.

Alternatively, click the 3 menu dots on the order you wish to adjust and click Adjust total.

Select Additional Charge and enter the reason for the adjustment, for example, a shot of syrup was requested.

Select the applicable tax rate from the available options and enter the price of the adjustment.

Finally, select the Charge button to apply the adjustment. The customer's nominated card will be charged the extra amount. They will also be notified of the adjustment and sent an updated invoice via email.

Top tip: We always recommend speaking to the customer before applying additional charges to their order, whether that's confirming their adjustment with them in-store, or giving them a phone call to discuss the additional charge.