Events FAQs

Q: Where does the site name come from for SMS event reminders?
A: This is pulled from the site name, however there are a limited number of characters that can be displayed so you may see a shortened version of your site name

Q: How do I get access to use the check in app?
A: You will need to be given permission from our support team. Please log a support ticket here requesting access to the check in app including access to the check in report.

Q: What event reminders do users get?
A: Users will receive a reminder push notification the day before an event they have RSVPd to. If Check-ins have been enabled for your event, they will also receive a SMS that asks them to check in around 30 minutes before the event, providing the user has added their phone number to their platform profile.

You can also send a notification manually using the communication suite on the CMS, if applicable.