Store Management FAQs

Q: How do Stripe payments for Marketplace vendors display on a bank account statement?
A: Please contact Stripe to confirm. Payments are managed through them.

Q: What is the minimum cost for a product in the Store Management System?
A: A product must cost a minimum of £/€/$ 1 to be added to a vendor catalogue. There is no minimum cost for modifiers

Q: Can I book multiple spaces for the same session? For example, I want to book a space for me and 3 colleagues on a yoga class.
A: No, you can only book one space per session unless you switch on the ‘Allow Event Attendees’ option in the bookable product.

Q: If I change the price of a subscription product, will users who have already purchased that subscription be charged the new or original price on the next billing cycle?
A: Changing the price of the subscription product will not change the price for any users who have already set up a subscription. For example, if User A purchases a subscription product for $20 a month, then 3 months later you increase the price to $25 a month, User A will continue to pay $20 a month until their subscription is cancelled.